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Your Merch FAQs: All Your Questions Answered

Got a burning question about getting your hands on the latest artist gear? We’ve got you covered!

1. Orders & Payments

What payment methods do you accept?

We want to make it super easy to score that awesome merch! We take all major credit cards (Visa, Mastercard, American Express, Discover), along with convenient options like PayPal and Apple Pay.

Is my payment information secure?

You bet! We understand how important it is to keep your info safe. Our store is locked down tighter than a backstage pass, with top-notch encryption protecting your details every step of the way.

Can I edit or cancel my order after it’s placed?

Hey, we all change our minds sometimes! If you need to adjust or cancel an order, get in touch with our customer support crew ASAP. We’ll swoop in and try to catch your order before it heads out the door. Just remember, the faster you let us know, the better the chances of making those changes!

How do I track my order?

The anticipation of new merch is real! Once your order ships, you’ll get a tracking number in your email. It’s like your backstage pass to knowing exactly where your package is on its rockin’s journey to you.

What are your return/exchange policies?

We want you to absolutely love your merch! If something’s not quite hitting the right note, let us know. Check out our detailed return and exchange policy for all the info on how to make things right.

Your Merch FAQs All Your Questions Answered
Your Merch FAQs All Your Questions Answered

2. Shipping

Where do you ship to?

For now, we’re rockin’s out with shipping within the United States. But hey, stay tuned – we might just take our merch on a world tour soon! 😉

What are your shipping costs?

We’ve got options! You’ll see different shipping choices and prices at checkout. Sometimes, if you spend a certain amount, we’ll throw in free shipping – score! Need your merch in a flash? Check out our super-speedy expedited shipping.

How long does shipping take?

Standard shipping times depend on where you’re rockin’s out. You’ll see an estimated delivery date when you place your order. If patience isn’t your strong suit, our expedited shipping options might be your jam!

Do you offer expedited shipping?

Absolutely! We get that sometimes you just can’t wait for that killer new tee. That’s why we offer expedited shipping options for an extra fee. Choose your speed at checkout.

What about international shipping?

Right now, we’re focused on our fans in the USA. However, the world’s a big stage, and we’re always looking to expand our audience. Stay tuned for updates on when we might bring our merch to your corner of the globe!

3. Products

What kind of merch do you offer?

We’re your backstage pass to awesome artist gear! Think super-soft tees, cozy hoodies, hats that make a statement, and all sorts of cool accessories featuring your favorite music icons.

How is the sizing? Do you have size charts?

We want your merch to fit like your favorite concert tee! Each product page has a detailed size chart. Grab a measuring tape, compare with the chart, and find your perfect size.

Are your products officially licensed?

Definitely! We respect the artists and only work with them or their official representatives. That means all our merch is the real deal!

What is the quality of your printing?

We use top-notch printing methods to make sure the graphics on your merch stay bold and vibrant, even after rocking out at countless shows.

What is your process for designing new merch?

We’re music fans just like you! Our in-house design team is always on the pulse of the latest trends, album art, and iconic lyrics, so our merch feels fresh and totally on-point.

4. Artists

How do you choose the artists you feature?

We’re always on the lookout for the hottest talent and the legends that keep the music alive! We love a good mix of rising stars, established icons, and everything in between.

Can I request merch for a specific artist?

We love hearing what you’re into! Drop us a line through our contact form and let us know which artist has you singing along. Who knows, you might see them on a future drop!

Do you collaborate directly with the artists?

Whenever possible, heck yeah! We think it’s awesome to work with artists to design merch that truly captures their unique style and energy.

5. Other

How can I contact customer support?

We’re here to help with anything merch-related! Hit up our awesome customer support team via email at [email protected]. We’re available 09:00 – 18h:00.

Do you offer discounts or promotions?

You know we do! Keep an eye on our website and social media channels for exclusive discounts and promotions. You might even get a sneak peek at the hottest new merch before anyone else!

Do you have a wholesale program?

Yes, we do! If you’re interested in carrying our awesome merch in your store, get in touch at [email protected] for more information.

Still Got a Question?

If we missed anything, don’t be shy! Reach out to our friendly customer support team, and we’ll get you the answers you need.